Privacy Policy

1. Introduction

Eleventh Hour Cleaning ("we," "us," "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Book a service through our website
• Contact us via phone, email, or contact form
• Subscribe to our newsletter or marketing communications
• Create an account or register for our services

The personal information we collect may include:

• Name and contact details (email, phone number, address)
• Booking details and service preferences
• Payment information (processed securely through Stripe)
• Communication history with us

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and deliver our cleaning and maintenance services
• To process bookings and payments securely
• To communicate with you about your bookings and our services
• To respond to your inquiries and provide customer support
• To send you service updates, promotional materials, and newsletters (with your consent)
• To improve our services and develop new offerings
• To comply with legal obligations and protect our legal rights

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We share information with trusted third-party service providers who assist us in operating our website, processing payments (Stripe), and delivering services (e.g., email service providers)
• Legal Requirements: We may disclose your information if required by law or in response to valid legal requests
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure SSL encryption for data transmission
• Secure payment processing through Stripe
• Regular security assessments and updates
• Restricted access to personal data by authorized personnel only

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights

Under UK GDPR and Data Protection Act 2018, you have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal information we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete information
• Right to Erasure: You can request deletion of your personal data in certain circumstances
• Right to Restrict Processing: You can request that we limit how we use your data
• Right to Data Portability: You can request a copy of your data in a machine-readable format
• Right to Object: You can object to certain types of processing, including direct marketing
• Right to Withdraw Consent: You can withdraw your consent at any time where we rely on consent to process your data

To exercise any of these rights, please contact us using the contact information below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website performance and functionality

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

• Email: hello@eleventhhour.co.uk
• Phone: 2033551526
• Address: Greater London & Surrounding Areas